Shipping policy

Shipment Processing Times

All Orders are processed within 2 - 7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping & Delivery Estimates

We offer free in-store pickup or expedited shipping via Lalamove.

Delivery Method	Processing Time	Price
In-store Pickup	2 - 4 business days	Free
Expedited Shipping via Lalamove (Additional charges apply for offshore & restricted zones)	2 - 7 business days	$20

Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped.

Damages

Mooto Singapore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at operations@rivas-jhkim.com. Please include photos of all packaging materials and damaged goods.

Contact Us

If you have any questions about this shipping policy, you can contact us:

- By visiting this page on our website: https://mootosingapore.com/pages/contact-us

- By sending us an email: operations@rivas-jhkim.com